a) We are sorry for the inconvenience you have to face. This occurs rarely but when the server is overloaded such situation unfortunately may take place. Sometimes our customers download the software simultaneously and this may be a reason of the fact that you have not received any email with your order ID. In such cases you may contact us via email or give us a call and our Technical Support will send you an email with all necessary information as soon as possible.

b) Please, check all the folders on your email box including folder 'spam'. In order to get mails from us you should mark the given message as "not spam".

The time of the program downloading and installation depends on several factors:
a) the size of the purchased software;
b) the technical characteristics of your PC;
c) the speed of your internet provider;
d) the server load: sometimes many customers try to download the chosen software simultaneously what may cause the overloading of the server and consequently the speed drop.

The solution of the problem may be the following: you need to contact your serving bank and ask them to clear the situation for you. In case they will tell you that everything is alright, give us a call or contact us via email and we, in turn, will contact our bank and find out the reason why your credit card is not accepted. As soon as possible the answer will be sent to your email or our Customers Support Center will give you a call.

When you complete the purchasing of the chosen software push the button 'Sign in' and you will proceed to the download. In case the connection was broken or you have closed the window after the transaction was successfully completed, please wait for an order email and use given information to download the software.

Yes. Just use your order ID and email to login and download the software. Your account will never exceed. Also, if you lost an information about your purchase, you may contact us via email or give us a call and our Technical Support will check the transactions list an send you all information about your transaction as soon as possible.

Yes, you can, but for your personal use only. In order to do this, please install the software according installation instructions.

Due to the questionnaire we found out that it is much better to make an online download rather than to wait for a CD/DVD disk with the program. Moreover we save some money on the hard disks themselves, delivery and tax on the delivery, just letting to download the software from the download area. There is no opportunity to do the online updates (because due to the agreements with the software vendors we simply are not allowed to do that), consequently it also influences the price.

We use 3-D Secure which is an XML-based protocol relied on an added layer of security for online credit and debit card transactions. It was developed by Visa to improve the security of Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard Secure Code, and by JCB International as J/Secure. American Express has added Safe Key to UK and Singapore on the 8th of November 2010.
For the more detailed information about 3-D Secure you can visit Wikipedia (http://en.wikipedia.org/wiki/3-D_Secure).

Given software was bought wholesale from the official brand providers: it is free from cover, record and transport expenses. You will receive a copy of the original software which is licensed version, but you will not get printed copies of documentation (i.e. licenses) – only the program itself and instructions in .txt format. The software doesn't support updates and couldn't be registered online, because the registration by official software vendor presupposes that you will receive the support directly from them, but purchasing from us you will deal with us and our specialists will give you the best support our company can provide.

We offer our customers the FULL versions ONLY - not upgrades. You don't need to have any previous versions of the software. If you have any other versions already installed (previous ones or upgrades) you need to REMOVE them completely before you start installing our software (to avoid conflicts between different versions of the software). After uninstalling you should also clear the REGISTRY (for PC software) from the corresponding entries.

No.

No, after the purchasing of the software you will be redirected to download area. The link will be also duplicated in the e-mail which contains your order ID.

All the files are packed into one .zip archive. After you unpack you will see the file read me.txt and proceed the installation process due to the installation instruction following it step by step.

No. We sell the software for personal use only. We do not sell multiple copies.